What are personas used for in marketing?
Marketing strives on buzzwords, one might come to the conclusion personas are just another one. So why can personas help you to build better marketing campaigns?
Do we really need personas?
What is easier and more promising? Writing a piece of content and putting it out through some arbitrary channels, without knowing who will be the recipient. OR write a piece of content tailor made for a distinct group of persons, you pretty much know everything about, where they live, what they do for a living, why they are interested in your product, what their hobbies are, what jokes they get and like, how they look and what their names are?
See, that’s what personas are made for. They give your potential customers a face, a history, demands and desires. They give you a person(a), you can talk to, a channel to reach them.
Personas build empathy between your and your customers.
To put it more directly, personas in marketing can be used for:
- Identifying customer needs and wants. Show them, you have what they want.
- Speak their language. Slang, emojis, high-level language – Mirror the way your customers speak and refine your style towards their expected language.
- Specific content: What topics do your customers care about? Tailor your content to their interests and stop trying to fit your customer to the content you already created.
- Reach them where they are. You do not need big marketing budgets and try to hit someone with your message by accident. Take your tailor-made content and deliver it through the channels, you know your customers use.
- Unify your marketing message. Large marketing teams seldom speak with one voice. Personas help you achieve this. If you center your communication around the personas, writer, graphic designers, sales team, seo and sea are sure to have the same audience in mind.
- Tactical Advantage: If you know what triggers your customers into buying you have a strategic advantage. Utilise this knowledge to identify crucial steps in customer journey, that are most important for your customers.
So quite some reasons behind the buzz, there might be something to personas in marketing after all.
If you think it through, how it might help to excel in your job, if you’d only know exactly who you’re talking to, you surely will find a few more aspects how personas can be used in marketing.